Our missions: Understand your needs, propose tailored & innovative solutions, process orders quickly and efficiently, and support you in using our solutions.
Our ambition: To offer all stakeholders a smoother, easier, and more enjoyable experience through our continuous improvement program.
Studies and projects
Understanding your challenges to deliver relevant Smart offers within a reasonable timeframe. We support you from the design phase to define a customized solution, conduct technical analyses, provide cost estimation, and ensure rigorous follow-up. Through proactive management, we help you to optimize resources and guarantee a seamless implementation.
Need strategic support? Contact us today for a personalized study!
Sales Administration
The Sales Administration team aims to provide our customers with a simple and satisfying experience.
With strong administrative and commercial expertise, the team handles customer orders up to invoicing, manages disputes with customers and transporters, and ensures accurate billing.
Technical Customer Service
Site preparation, training, deployment assistance, technical support, after-sales service… Our Technical Customer Service team guides and supports you in the commissioning and operation of our solutions.
Whether on-site or remotely, we ensure that your solution is fully operational and meets your expectations.
Our mission doesn’t stop at installation. We remain by your side to provide quality support tailored to your technical and operational challenges. Whether for an extension, an upgrade, or an evolution of your system, our team is available to advise and assist you.
Need assistance? Contact our team today at support.lighting@lacroix.group and benefit from customized support!
Direct access
Because some situations require immediate support, our direct line allows you to quickly connect with our team of specialists.
Need urgent assistance? Contact us at +33 4 72 54 84 31 or support.lighting@lacroix.group