Service and support
For us, true service means above all being easily accessible. And secondly, helping wherever we can. As part of a holistic approach, we always keep the overall solution in mind. This leads to continuous learning, including in related fields—expanding our competence zone to remain valuable to you.
Within Lacroix SAE’s service offering, expert advice and dedicated support are just as important as the quality of our products. That’s why we provide comprehensive services both before and after the sale, ensuring you receive telecontrol and substation control technology perfectly suited to your project, and that you can rely on it for years to come.
Our Locations & Sales Network | Our Services
Qualified Service and Sales Team
Our experienced service and sales professionals help you find the best solution tailored to your specific needs—whether standard or customized. One call is all it takes; our office and field staff are ready to assist you in finding the right solution and getting it up and running.
Hotline Support services
We offer free cross-border hotline support on weekdays from 8:00 AM to 4:00 PM. If the line is busy, a callback is guaranteed.
Tel: +49 221 59 808 55
E-mail: service@sae-it.de
For an additional fee, extended support hours are available—such as 8:00 AM to 4:00 PM, seven days a week, or 24/7, 365 days a year..
Project study
Training
After sales
