Ongoing support for your installations
Our Technical Customer Service is designed to meet all your technical and operational needs after your installation is up and running. We offer:
- Dedicated technical assistance: Our team of experts is available to answer all your questions and to quickly resolve any technical issue.
- Corrective interventions: In the event of a malfunction, we can assist you remotely with diagnostics to minimize downtime for your lighting system.
- Monitoring of updates and product developments.
Maintaining the performance of your installations
To ensure the efficiency and durability of your lighting management systems, we offer additional services:
- Technological updates & cybersecurity: We keep you informed of the latest innovations and improvements of our solutions, ensuring you benefit from technological advancements and a consistently high level of security.
- Continuous training: We offer regular training sessions for your teams so they can fully master our solutions and optimize their functionalities.
Contact our technical customer service
Our team is available to provide fast and efficient assistance:
Phone: Call our direct line for immediate assistance: +33 4 72 54 84 31
Email: Send us an email for any support request or inquiry: support.lighting@lacroix.group
Our ticketing platform ensures reliable tracking of various types of requests (technical support, after-sales service, training, etc.).
Your satisfaction, our priority
At LACROIX Smart Lighting, we believe that the key to a long-lasting relationship with our customers lies in high-quality after-sales service. We are committed to help you optimize the management of your public lighting network with tailored support.
? Need assistance? Don’t hesitate to contact us—our team is here to help!