Our Customer Care team is with you every step of the way, to ensure smooth, efficient management of your installation. Our Customer Care team is made of three different poles of activities : “Studies and Project”, sales administration and technical customer service.
Thanks to a team of dedicated experts who collaborate daily with our Research and Development department, our Customer Care team benefits from direct access to the latest technological innovations. We offer you responsive, tailor-made support, simplifying the use and optimization of our solutions, in particular Tegis, for the connected management of your fleet.
We attach particular importance to the proximity and trust we build with our customers. It’s by understanding your exact needs that we can offer you effective, relevant and personalized support, so that we can provide you with a response tailored to your needs, and guarantee the long-term viability and evolution of our solutions.
Studies and projects
The aim of our Pre-Sales Department is to understand the issues at stake in order to make relevant offers for your projects.
Backed by its technical and commercial expertise, the department helps you to analyze your needs, to carry out studies and estimates, and to monitor, capitalize on needs, offer in France and abroad.
Sales administration
Our sales administration department aims to provide our customers with a simple and satisfying experience.
With its administrative and commercial expertise, the department is responsible for processing customer orders, managing customer and carrier disputes, and invoicing.
Technical customer service
The aim of our Technical Customer Service is to provide the support you need to use our solutions simply and effectively.
Backed by its technical expertise and experience in the field, the department is staffed by specialists in :
Smart Lighting solutions (Tegis and SensyCity): technical support, commissioning, monitoring, technical advice and after-sales assistance.
Our commitments:
- Commissioning assistance for efficient integration
- Hotline for quick assistance in case of need
- After-sales services for responsive, high-performance support
Trainings
Because mastering your solution is essential, we offer training sessions tailored to your needs. Our sessions are designed to enable you to exploit the full potential of your installation, whether it’s a matter of getting to grips with it, optimizing it or going deeper into advanced functionalities.
Our training courses enable you to:
- Acquire expertise in our solutions
- Optimize the management and use of your installation
- Train your teams for greater autonomy
Our experts are there to support you, whether you’re a new user or a professional looking to perfect your skills.