Customer services & support - HVAC

Customer services & support – HVAC

LACROIX is a manufacturer of remote management products particularly committed to the total and lasting satisfaction of its customers.
To meet this objective, LACROIX offers various services covering the entire life cycle of a remote management system: training, hotline, web technical space…

For users of our remote management products, it is essential to be able to rely on their equipment to carry out their missions.
We offer a Customer Technical Service with team members committed to satisfying the users of our products.

A response to all your support needs

Consisting of some 30 engineers and technicians specialising in SOFREL telemetry and SCADA products, the customer services and technical department is organised into Water and HVAC business hubs.

If necessary, our technicians can remotely log onto your devices to run remote diagnostics.

The technical service teams have strong language skills (English, German, Spanish, Italian, Portuguese…). They are able to provide answers to problems submitted by customers around the world.

The technical service is multi-channel, it is possible to contact a technician at the number: +33 (0)2 99 04 89 72 or via email: support.hvac.sofrel@lacroix.group

A response to all your support needs

Project studies

Training

Free Hot-Line

Commissioning assistance

After salesservice

Customer portal and tutorials

LACROIX water and HVAC customers technical department’s video

After sales
service